A thriving pediatric dental practice with one location was preparing to open additional location. While they appreciated the existing SOPs provided by our platform, the practice needed to add specialty modules. The platform is easy of use and  they were able to  seamlessly incorporate tailored additions to meet their specialized requirements. With the assistance of their consultant they fine-tuned their SOPs.

One significant challenge the practice faced with was frequent turnover due to the nature of the community, which has a significant number of military families. Relocations within this demographic often resulted in unavoidable employee turnover. As a consequence, it was crucial for the practice to develop an automated training plan capable of swiftly and seamlessly onboarding new team members, driven by the necessity to avoid burdening the existing staff with extensive onboarding responsibilities. By integrating their specialized content, refining SOPs, and implementing an automated training plan, this pediatric dental practice successfully addressed the challenges posed by its expansion and high turnover rates due to the transient nature of their community. The result was an efficient, evergreen training system that not only streamlined the onboarding process but also contributed to the overall proficiency and adaptability of the team across both. The practice was better equipped to handle turnover and ensure seamless operations even with frequent personnel changes.