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A 6-Month Certificate Cohort for Dental Practice Managers

January–June 2026 | Live on Zoom | 20 Seats | Certificate in Practice Management

 

Participants must register by January 20, 2026 to join the cohort.

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The Practice Manager’s Playbook is a comprehensive 6-month cohort designed for dental practice managers and emerging leaders who want to strengthen their leadership, elevate compliance, and build high-performing, aligned teams. This interactive program blends practical training with real-world implementation, giving participants the systems, tools, and confidence they need to run a well-organized, compliant, and culture-driven dental practice.

Across six monthly live workshops, on-demand lessons, guided activities, and structured assignments, practice managers will develop mastery in leadership, risk management, team communication, delegation, SOPs, and operational excellence. Each module builds toward a final capstone project that applies everything learned directly to the participant’s own practice.

Participants receive exclusive access to My Dental SOP (6 months), a courtesy student membership with the Dental Compliance Institute, and a complete library of compliance, leadership, and SOP development resources—tools they can begin using in their practice immediately.

At the end of the program, graduates earn their Certificate in Practice Management: Leadership, Compliance & Team Success, demonstrating their commitment to professional excellence and advancing their careers in dental leadership.

Program Format

  • 6-month cohort (January–June 2026)
  • Live sessions: 3rd Wednesday of each month, 6:00–8:30 PM EST
  • On-demand learning modules released monthly
  • Interactive activities, peer collaboration, and weekly assignments
  • Capstone project completed inside the My Dental SOP platform
  • Certificate awarded upon completion

Live Session Schedule

  • January 21, 2026
  • February 18, 2026
  • March 18, 2026
  • April 15, 2026
  • May 20, 2026
  • June 17, 2026 (Final Session + Capstone Presentations)

What You'll Learn:

Month 1: The Role of a Practice Manager
January 21st, 2026

Learning Outcomes

  • Understand the full scope of the Practice Manager role across clinical, operational, financial, and cultural areas.

  • Learn how the Practice Manager bridges clinical care, patient experience, and business performance.

  • Recognize how leadership decisions impact compliance, risk exposure, and daily operations.

  • Identify opportunities to strengthen current systems and SOPs within the practice.

  • Establish expectations for participation, engagement, and monthly assignments throughout the cohort.

Month 2: Intelligent Leadership in the Dental Practice
February 18th, 2026

Learning Outcomes

  • Explore the Intelligent Leadership framework and the Inner Core vs. Outer Core leadership model.

  • Complete the MLEI leadership assessment and identify strengths, tendencies, and growth areas.

  • Understand how self-awareness improves communication, accountability, and team trust.

  • Apply Intelligent Leadership principles to real-world dental practice challenges.

  • Create a personal Leadership Growth Plan to support long-term leadership development.

Month 3: Managing the Practice & Leading the Team
March 18th, 2026

Learning Outcomes

  • Develop a holistic view of Enterprise Risk Management (ERM) in dental practices.

  • Understand how culture alignment influences compliance, performance, and daily behavior.

  • Identify operational risks and create strategies to mitigate them across departments.

  • Lead structured morning huddles, team meetings, and performance check-ins.

  • Facilitate cross-training and strengthen role clarity using SOPs.

  • Build a psychologically safe environment that supports feedback, communication, and team accountability.

Month 4: SOPs & Systems for Success

April 15th, 2026

Learning Outcomes

  • Understand the purpose and value of SOPs for leadership, compliance, and operational consistency.

  • Learn how to create, implement, and track SOPs that align with practice goals and compliance requirements.

  • Document workflows, assign SOP ownership, and ensure team-wide accountability.

  • Use audits, checklists, and dashboards to measure SOP effectiveness.

  • Leverage the My Dental SOP platform to digitize training, streamline workflows, and reduce operational chaos.

Month 5: Team Roles, Responsibilities & Performance

May 20th, 2026

Learning Outcomes

  • Define key responsibilities for each major role inside a general dental practice.

  • Identify what “success” looks like for each role using KPIs, behavior expectations, and compliance duties.

  • Reduce confusion by clarifying role overlap, handoffs, and interdepartmental communication.

  • Use SOPs and accountability tools to strengthen performance management.

  • Coach team members effectively and align individual roles with the practice mission and values.

  • Improve teamwork and trust through visibility, fairness, and leadership support.

Month 6: Capstone Project and Graduation

June 17th, 2026

Learning Outcomes

  • Apply all cohort concepts to a real-world SOP or system improvement project.

  • Present your capstone project during the final session.

  • Demonstrate leadership growth in the areas of risk mitigation, compliance culture, or system implementation.

  • Receive instructor and peer feedback to refine your project.

  • Earn your Certificate in Practice Management: Leadership, Compliance & Team Success.

Receive a Certificate in Practice Management

Why This Certification Matters

  • Demonstrates your commitment to professional excellence and continuous improvement.
  • Strengthens your credibility as a knowledgeable, compliance-driven practice leader.
  • Equips you with the leadership, risk management, and operational skills needed to manage a high-performing dental practice.
  • Distinguishes you from other candidates when pursuing leadership or management roles.
  • Shows mastery in SOP development, team alignment, and regulatory readiness—skills every dental practice needs.
  • Provides a real-world capstone project you can showcase as proof of your capabilities.
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Laura Johnston

Laura is the Founder and CEO of My Dental SOP, a powerful platform designed to help dental practices streamline operations, improve training, and build scalable systems through customized digital SOPs.

With over 20 years of experience in the dental industry, Laura has served in nearly every role—from front office team member to office manager to trusted dental consultant. Her deep understanding of the day-to-day challenges in dental practices led her to launch My Dental SOP, a solution built from real-world experience to help practices eliminate chaos, improve team accountability, and deliver a better patient experience.

Before founding My Dental SOP, Laura worked hands-on with practices nationwide, helping teams implement sustainable systems for growth, retention, and efficiency. Her consulting work—and her firsthand experience managing practices—shaped her passion for operational clarity and empowered teams.

Today, Laura continues to collaborate with dental consultants, DSOs, and private practices to bring consistent, systemized training and communication into every operatory. She also leads monthly live workshops for users and partners, providing ongoing support and implementation best practices.

Outside of work, Laura is a proud mom of five adult children and a champion of creating businesses that put people and purpose at the center.

My Dental SOP

My Dental SOP is an instantly accessible digital platform for all of your practice's Standard Operating Procedures.

My Dental SOP is the ultimate solution for streamlining all dental practice operations. Unlock the power of efficient onboarding, training, and daily operations with My Dental SOP. Designed specifically for dental practices and DSOs, our innovative software simplifies processes, enhances team performance, and drives higher production- and employee retention—helping your practice thrive.

Key Features:

  • We Load All Your Content for You, Digitize, and Organize
  • We Fill in the Gaps with Anything You Don’t Have from Our Template Library
  • Instantly Accessible by all Team Members
  • Automates & Standardizes Training
  • Effortless New Employee Onboarding
  • As Easy to Edit as a Word Document
  • Individual Modules for all Processes (Clinical & Administrative)
  • Full Library of SOP Templates
  • Consolidate Processes from All 3rd-Party Solutions & Systems
  • Everything is Instantly Searchable
  • Knowledge Gap Assessments
  • Role-Specific Training Paths
  • Performance Tracking
  • Fully Customizable
  • Branded with your Logo & Colors
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Linda Harvey

Linda brings more than thirty years of experience in providing dental professionals with regulatory and risk management guidance and training. Her unique credentials and expertise elevate the quality of the comprehensive curriculum. Ultimately, this enables dentists and their teams to significantly reduce risk and legal liability in a rapidly changing regulatory environment.

Some of Linda’s other distinguished achievements include:

  • Formal training in healthcare risk management
  • Former Dental Hygiene educator
  • Distinguished Fellow, American Society for Healthcare Risk Management
  • Twenty-year history of providing custom remediation courses to fulfill dental board disciplinary sanctions
  • Graduate OSHA 30-hour Course
  • Accreditation experience with Accreditation Association of Ambulatory Health Care

Linda is also a featured writer in trade journals, publications, and newsletters such as Dentistry Today, American Association of Endodontists, Contact, Dr. Bicuspid, and RDH Magazine. Her training products have been featured in Medical Economics, RDH, and Dental Materials and Equipment.

Dental Compliance Institute

Since 2014, the Dental Compliance Institute (DCI) has provided dental professionals, including dentists, hygienists, assistants, and office managers with comprehensive and up to date training, education, and certification regarding OSHA and HIPAA regulations as well as dental risk management.

By remaining true to our mission, DCI has earned the distinction of being dentistry’s trusted resource for training, education, and certification for risk management and regulatory compliance. This is exemplified by our membership in Quality Matters™, an international organization dedicated to the quality assurance of online education, and our commitment to achieving QM recognition for our Advanced Courses.

In addition to our Train-the-Trainer courses, there are three levels of participation in the Dental Compliance Institute, general membership, student membership and alumni. General memberships are less than a weekly cup of coffee at your favorite coffee shop! Student members are actively taking a course and Alumni are graduates of a DCI course. Whether you are interested in membership only for starters or taking a course to elevate your compliance career, there's a perfect level for you!

Tailored Specifically To Your Dental Practice

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Security
My Dental SOP is dedicated to protecting your data. We are committed to enterprise-class IT best practices to protect our customers’ data.  We value keeping your information private and secure. Through continuous assessment, education, and proactive measures, we strive to safeguard sensitive information, mitigate risks, and ensure the confidence of our customers My Dental SOP and Success Finder are committed to maintaining robust privacy protections for its users.
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