practice manager (3)

A 6-Month Certificate Cohort for Dental Practice Managers

March–August 2026 | Live on Zoom | 20 Seats | Certificate in Practice Management

 

Participants must register by March 17, 2026 to join the cohort.

Practice Manager Playbook - Email Headerss

The Practice Manager’s Playbook is a 6-month interactive certification program designed to elevate dental practice managers into confident, systems-driven leaders who can align operations, compliance, and team performance.

Hosted by Laura Johnston (My Dental SOP) and Stacey Peters (Ideal Practices), this program goes far beyond theory. It provides practice managers with practical leadership frameworks, risk-aware decision-making skills, and systemized processes that support a high-performing, legally sound, and culture-aligned dental practice.

Each month builds on the last — moving from leadership foundations to advanced operational and compliance systems — and culminates in a Capstone Project that demonstrates real-world application and mastery. Graduates earn a Certificate in Practice Management, validating their leadership, operational, and compliance expertise.

This program is ideal for Practice Managers who want clarity, structure, confidence, and recognition for the role they already carry.

Program Format

  • 6-month cohort
  • Live sessions: 3rd Wednesday of each month, 6:00–8:30 PM EST
  • On-demand learning modules
  • Interactive activities, peer collaboration, and weekly assignments
  • Capstone project completed inside the My Dental SOP platform
  • Certificate awarded upon completion

Live Session Schedule

  • March 18, 2026
  • April 15, 2026
  • May 20, 2026
  • June 17, 2026
  • July 15, 2026
  • August 19, 2026
  • Capstone Due September 30th

What You'll Learn:

Module 1: Foundations of the Practice Manager Role
March 18, 2026

Learning Outcomes

  • Define the full scope of the Practice Manager role across clinical, operational, financial, and cultural domains

  • Understand how the Practice Manager bridges clinical care, patient experience, and business performance

  • Recognize how leadership decisions directly impact risk, compliance, and team outcomes

  • Identify current system and SOP gaps that create inefficiency or risk

  • Establish a leadership foundation for the remainder of the program

Module 2: Intelligent Leadership in Dentistry
April 15, 2026

Learning Outcomes

  • Understand the core principles of the Intelligent Leadership framework

  • Identify personal leadership tendencies using leadership assessments

  • Strengthen self-awareness to improve communication, trust, and accountability

  • Apply leadership principles to real-world dental management challenges

  • Create a personalized Leadership Growth Plan tied to measurable practice outcomes

Module 3: Exceptional Management
May 20, 2026

Learning Outcomes

  • Develop a holistic understanding of Enterprise Risk Management (ERM) in dental practices

  • Shift from reactive compliance to proactive risk-aware leadership

  • Identify operational, clinical, financial, and people-related risks

  • Align culture, compliance, and purpose to reduce stress and liability

  • Evaluate how SOPs support (or undermine) operational and compliance goals

  • Build systems that reduce chaos, errors, and burnout

Module 4: SOPs & Systems for Success

June 17, 2026

Learning Outcomes

  • Understand SOPs as a leadership and compliance tool — not just documentation

  • Create clear, consistent, and actionable SOPs aligned with practice values

  • Implement SOPs effectively across departments

  • Track SOP effectiveness using audits, checklists, and dashboards

  • Use SOPs to reduce risk, improve accountability, and create clarity

  • Learn how systemized workflows support sustainable practice growth

Module 5: Team Roles, Accountability & Alignment

May 20th, 2026

Learning Outcomes

  • Define roles and responsibilities across the dental practice

  • Identify success metrics (KPIs, behaviors, compliance expectations) for each role

  • Reduce role confusion, overlap, and inefficiency

  • Use SOPs to support accountability and performance management

  • Coach team members using aligned leadership strategies

  • Strengthen trust and collaboration through clear expectations and communication

Module 6: Compliance & Risk Management

August 19, 2026

Learning Outcomes

  • Reframe compliance as a leadership strategy, not a checklist

  • Understand the Practice Manager’s role as a Risk Manager

  • Identify the five core compliance risk areas:

    • OSHA

    • HIPAA

    • Infection Control

    • HR & Employment Risk

    • Financial & Insurance Risk

  • Recognize early warning signs of compliance and operational exposure

  • Prioritize risk mitigation efforts effectively

  • Build sustainable compliance systems using logs, audits, and documentation

  • Create a culture of compliance rooted in trust, transparency, and accountability

Capstone Project (Final Requirement)

Capstone Focus:
Participants will integrate everything learned into a real-world project that may include:

  • Compliance & risk mitigation strategy

  • Leadership and operational systems

  • Team development and culture alignment

  • SOP framework and audit plan

  • Systems review and performance improvement

Outcome:
Completion of the Capstone Project is required to earn the Certificate in Practice Management and demonstrates real-world application of leadership, compliance, and systemization.

Receive a Certificate in Practice Management

Why This Certification Matters

  • Demonstrates your commitment to professional excellence and continuous improvement.
  • Strengthens your credibility as a knowledgeable, compliance-driven practice leader.
  • Equips you with the leadership, risk management, and operational skills needed to manage a high-performing dental practice.
  • Distinguishes you from other candidates when pursuing leadership or management roles.
  • Shows mastery in SOP development, team alignment, and regulatory readiness—skills every dental practice needs.
  • Provides a real-world capstone project you can showcase as proof of your capabilities.
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Laura Johnston

Laura is the Founder and CEO of My Dental SOP, a powerful platform designed to help dental practices streamline operations, improve training, and build scalable systems through customized digital SOPs.

With over 20 years of experience in the dental industry, Laura has served in nearly every role—from front office team member to office manager to trusted dental consultant. Her deep understanding of the day-to-day challenges in dental practices led her to launch My Dental SOP, a solution built from real-world experience to help practices eliminate chaos, improve team accountability, and deliver a better patient experience.

Before founding My Dental SOP, Laura worked hands-on with practices nationwide, helping teams implement sustainable systems for growth, retention, and efficiency. Her consulting work—and her firsthand experience managing practices—shaped her passion for operational clarity and empowered teams.

Today, Laura continues to collaborate with dental consultants, DSOs, and private practices to bring consistent, systemized training and communication into every operatory. She also leads monthly live workshops for users and partners, providing ongoing support and implementation best practices.

Outside of work, Laura is a proud mom of five adult children and a champion of creating businesses that put people and purpose at the center.

My Dental SOP

My Dental SOP is an instantly accessible digital platform for all of your practice's Standard Operating Procedures.

My Dental SOP is the ultimate solution for streamlining all dental practice operations. Unlock the power of efficient onboarding, training, and daily operations with My Dental SOP. Designed specifically for dental practices and DSOs, our innovative software simplifies processes, enhances team performance, and drives higher production- and employee retention—helping your practice thrive.

Key Features:

  • We Load All Your Content for You, Digitize, and Organize
  • We Fill in the Gaps with Anything You Don’t Have from Our Template Library
  • Instantly Accessible by all Team Members
  • Automates & Standardizes Training
  • Effortless New Employee Onboarding
  • As Easy to Edit as a Word Document
  • Individual Modules for all Processes (Clinical & Administrative)
  • Full Library of SOP Templates
  • Consolidate Processes from All 3rd-Party Solutions & Systems
  • Everything is Instantly Searchable
  • Knowledge Gap Assessments
  • Role-Specific Training Paths
  • Performance Tracking
  • Fully Customizable
  • Branded with your Logo & Colors
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Stacey Peters

Stacey has played a pivotal role in the success of several hundred dental startups, guiding them from vision to reality with her hands-on approach and deep understanding of the unique challenges dental offices face.

Her commitment to excellence has earned her a reputation as a trusted advisor and problem-solver in the dental community.

When she’s not working, Stacey cherishes time with her husband, children, and eight grandchildren. Whether she's mentoring dental professionals or making memories with her family, Stacey’s passion for helping others shines through in everything she does.

Ideal Practices

Ideal Practices is a full-service dental consulting firm dedicated to helping practices build strong operational foundations, improve profitability, and scale with confidence. Their work focuses on aligning systems, leadership, and team performance so practices can grow intentionally, not accidentally.

Ideal Practices partners with dental practices at every stage of growth, from startups to established multi-provider offices, providing hands-on guidance rooted in proven systems and real-world experience.

What Ideal Practices Supports

  • Strategic planning and practice growth frameworks
  • Practice management systems and accountability structures
  • Team alignment, role clarity, and leadership development
  • Operational efficiency and workflow optimization
  • Financial awareness and performance tracking
  • Long-term scalability and sustainability
Ideal Practices believes that strong systems create freedom—for owners, leaders, and teams alike.

Tailored Specifically To Your Dental Practice

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My Dental SOP is dedicated to protecting your data. We are committed to enterprise-class IT best practices to protect our customers’ data.  We value keeping your information private and secure. Through continuous assessment, education, and proactive measures, we strive to safeguard sensitive information, mitigate risks, and ensure the confidence of our customers My Dental SOP and Success Finder are committed to maintaining robust privacy protections for its users.
Security
My Dental SOP is dedicated to protecting your data. We are committed to enterprise-class IT best practices to protect our customers’ data.  We value keeping your information private and secure. Through continuous assessment, education, and proactive measures, we strive to safeguard sensitive information, mitigate risks, and ensure the confidence of our customers My Dental SOP and Success Finder are committed to maintaining robust privacy protections for its users.
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