Resource Library
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The Practice Manager's Playbook
A 3-Month Certificate Cohort for Dental Practice Managers
The Practice Manager’s Playbook is a 3-month interactive certification program designed to elevate dental practice managers into confident, systems-driven leaders who can align operations, compliance, and team performance.
Find exactly what your practice needs
Filter by topic, role, or goal to discover webinars, tools, and resources designed to help you streamline operations, train your team, and scale with confidence.
April 15, 2026 - In this high-impact webinar, Dr. Rehan Shahid (Practice Success Academy) and Laura Johnston (My Dental SOP) break down what actually prevents dental practices from scaling and what it takes to fix it. You’ll learn why growth starts to feel heavier instead of freeing, why teams struggle to execute without the owner, and how to build the leadership and operational structure required for real, sustainable growth.
March 11, 2026 - Hosted by My Dental SOP, ft. Charles Burburdige (HR for Health). HR compliance mistakes can quietly expose dental practices to financial penalties, lawsuits, and operational instability. In this webinar replay, Charles Burbridge from HR for Health joins Laura Johnston, Founder of My Dental SOP, to break down the Top 5 HR compliance mistakes dental practice owners are making and how to avoid them.
February 11, 2026 - Hosted by My Dental SOP, ft. Dr. Aditi Agarwal (Practice by Numbers). Learn how to optimize the dental patient journey to improve workflow efficiency, team clarity, and patient experience. This webinar explores how connected systems, clear ownership, and better visibility help dental practices reduce friction, improve follow-through, and support stronger operational performance.
January 30, 2026 - Hosted by My Dental SOP, ft. Eve Whitaker (VEI Creative). Live AI marketing workshop for dentists and dental teams showing how to replace marketing agencies with simple AI systems. Learn to create dental marketing content, improve patient communication, and increase practice visibility using practical, ethical AI workflows. Includes live demos and actionable tools.
January 14, 2026 - Hosted by My Dental SOP, ft. Stacey Peters (Ideal Practices). Watch this educational webinar on dental startup success. Learn how leadership, systems, and marketing foundations help dental practices grow beyond the grand opening. Ideal for startup dentists, practice owners, and office managers seeking structure, scalability, and long-term practice growth.
December 10, 2025 - Hosted by My Dental SOP, ft. Anissa Broussard (Digital Floss). Learn how AI search, SEO, and social media are changing dental marketing in 2025. In this webinar, Dr. Anissa Holmes shares strategies to increase visibility, attract high-value patients, and get your practice recommended by AI tools like ChatGPT and Google. Discover how to stay competitive and grow your dental practice.
October 10, 2025 - Hosted by Michelle Pritchard (Aligned Business Coaching), ft. Joe Chickerillo (My Dental SOP). In this episode of Dental Success: Beyond Chairside, I chat with Joe Chickerillo, founder of My Dental SOP—a service built for busy dental practices who know they need better systems but don’t have the time or energy to do it themselves.
August 21, 2025 - Hosted by My Dental SOP, ft. Linda Harvey (Dental Compliance Institute). Learn how to simplify dental compliance with OSHA and HIPAA requirements using clear SOPs and structured training. Compliance expert Linda Harvey and My Dental SOP founder Laura Johnston share strategies to reduce risk, improve team accountability, and build a system-driven, audit-ready dental practice.
March 17, 2025 - Hosted by Dr. Aditi Agarwal (Practice by Numbers), ft. Joe Chickerillo (My Dental SOP). Join Dr. Aditi Agarwal on the Practice Pulse Podcast as she speaks with Joe Chickerillo of My Dental SOP about centralizing dental practice systems. Learn how a single digital hub for SOPs improves training, reduces turnover, saves time, and increases efficiency across your entire team.
November 18, 2024 - Hosted by Dental Decoders ft. Laura Johnston (My Dental SOP). On the Dental Decoder podcast, Joe Chickerillo discusses how My Dental SOP digitizes and standardizes dental practice systems. Learn how structured onboarding and training reduce turnover, improve efficiency, and create consistency across teams, plus practical tips for implementing SOPs in new or growing practices.
October 30, 2024 - Hosted by Anne Duffy (Dental Entrepreneur Women), ft. Laura Johnston (My Dental SOP). On the Just DeW It podcast, Laura Johnston shares how My Dental SOP simplifies onboarding, digitizes SOPs, and streamlines dental practice operations. Learn how centralized systems, cross-training, and consultant support help practices scale efficiently, improve team satisfaction, and eliminate the chaos of manual processes.
July 2, 2024 - Hosted by Anissa Holmes (DentalFlix Uncut) ft. Joe Chickerillo (My Dental SOP). Anissa Holmes interviews Joe Chickerillo about how My Dental SOP helps dental practices streamline operations through standardized, digital systems. Learn how centralized SOPs, automated onboarding, and structured training improve efficiency, consistency, and team performance across the entire practice.
May 17, 2024 - Hosted by Dr. Len Tau (Raving Patients Podcast) ft. Laura Johnston (My Dental SOP). Laura Johnston shares how My Dental SOP transforms dental staff training and operations. Learn how cloud-based, instantly accessible SOPs improve onboarding, reduce turnover, and increase retention of critical information. Discover a smarter way to streamline team management and build a more efficient, growth-ready dental practice.
May 9, 2024 - Hosted by Jordon Comstock (BoomCloud) ft. Laura Johnston (My Dental SOP). In this episode, Tom shares how clear, simplified messaging drives engagement and adoption in dental practices. Learn how accessible digital SOPs streamline operations, improve onboarding, and reduce knowledge gaps. Discover practical strategies to simplify complex systems, strengthen team performance, and create more efficient, patient-focused dental practices.
February 8 , 2024 - Hosted by Brandon Straza (The Success Finder) ft. Laura Johnston (My Dental SOP). Meet Laura Johnston from my dental SOP, a community dedicated to helping dental DSOs and offices run smoothly and joyfully. We'll explore how Laura and her team tackle important discussions that keep things moving forward. Laura shares insights into her platform's impact on dental groups and leaves us with her must-have handbook. Don't miss it!
March 19, 2024 - Hosted by Anissa Holmes (DentalFlix Uncut) ft. Laura Johnston (My Dental SOP). In this episode of Dentalflix Uncut, Laura Johnston explains how implementing digital SOPs reduces fear and creates freedom when scaling a practice. Learn how My Dental SOP centralizes training, streamlines documentation, supports delegation, and helps teams stay consistent despite turnover and growth.
Wildly Important Goals (WIGs) for Dental Teams
Struggling to get your team aligned, accountable, and focused on what actually drives results? This resource gives you a clear set of measurable, role-specific goals for every position in your practice—from front desk to clinical to leadership—so everyone knows exactly what success looks like.
Use these proven WIGs to improve performance, increase efficiency, and create a more consistent, goal-driven practice.
10 Steps to Create a Vivid Vision for Your Practice
A mission statement isn’t enough to guide real growth. This step-by-step guide helps you create a clear, detailed vision for your practice that your entire team can understand, align with, and work toward. From defining your big goals to turning them into actionable plans, this resource gives you a practical framework to lead with clarity and direction.
Find your gaps. Take the Systemization Scorecard Survey: Foundations, Operational Systemization, Lifetime Patient Experience, New Patient Acquisition, Cash Flow, and Overhead Control, Hiring, Firing, and Onboarding.
8 Essential SOPs Every Dental Practice Needs
If your systems feel inconsistent or dependent on your team, this SOP checklist will show you what’s missing. This free resource outlines the most critical standard operating procedures for dental practices, including hiring, onboarding, training, clinical workflows, compliance, and daily operations.
Use this checklist to identify gaps, improve efficiency, and build a more organized, scalable practice with clear, repeatable systems.
Case Study: Solo Practitioner
A solo practitioner, DDS, ventured into establishing their practice amid the challenging landscape of the COVID-19 pandemic. Operating without established Standard Operating Procedures (SOPs) and relying on an inexperienced office manager, the practice faced significant financial setbacks due to aged and uncollectible receivables, rampant staff turnover, and operational inefficiencies.
Upon discovering My Dental SOP, they found the framework of existing SOPs aligned with their practice needs. They didn't need to make extensive alterations to existing processes. Its automated training modules significantly reduced the burden on existing staff, allowing them to learn without compromising production. My Dental SOP proved to be a transformative tool for the dental practice. By seamlessly integrating existing SOPs, streamlining training, and fostering a cohesive team environment, it addressed critical challenges and set the practice on a path of efficiency, stability, and growth.


Case Study: 27 location, multi-state DSO
A Dental Service Organization faced hurdles in onboarding and training staff across multiple locations due to a lack of standardized training materials. This resulted in disruptions, inefficiencies, and communication issues between sites. Manual training processes strained HR resources, causing inconsistencies in procedures and forgetfulness among team members.
Implementing My Dental SOP brought transformative changes. Automated training modules reduced HR workload, allowing focus on strategic goals. Uploading SOPs to a central platform improved accessibility and alignment among team members. Centralized communication channels notably boosted employee engagement.
The DSO's investment in a comprehensive platform for training automation, SOP accessibility, progress tracking, and centralized communication yielded significant dividends. This enhanced operational efficiency but fostered consistency.
Case Study: Opening a Second Location
A thriving pediatric dental practice with one location was preparing to open an additional location. While they appreciated the existing SOPs provided by our platform, the practice needed to add specialty modules. The platform is easy to use and they were able to seamlessly incorporate tailored additions to meet their specialized requirements. With the assistance of their consultant, they fine-tuned their SOPs.
One significant challenge the practice faced was frequent turnover due to the nature of the community, which has a significant number of military families. Relocations within this demographic often resulted in unavoidable employee turnover. As a consequence, it was crucial for the practice to develop an automated training plan capable of swiftly and seamlessly onboarding new team members, driven by the necessity to avoid burdening the existing staff with extensive onboarding responsibilities. By integrating their specialized content, refining SOPs, and implementing an automated training plan, this pediatric dental practice successfully addressed the challenges posed by its expansion and high turnover rates due to the transient nature of their community. The result was an efficient, evergreen training system that not only streamlined the onboarding process but also contributed to the overall proficiency and adaptability of the team across both. The practice was better equipped to handle turnover and ensure seamless operations even with frequent personnel changes.

